Episode 29 · Solo episode
What I Learnt After A Visit To The Hairdresser That Left Me In Tears
· 15 min listen
About this episode
As small business owners, we know client experience is everything. A visit to the hairdresser just before Christmas left me in tears, and it reminded me that what matters most is how we make people feel, not what we do or sell. I share my experience at the hairdresser after lockdown and what it taught me.
This Mama Means Business
EP 29: What I Learnt After A Visit To The Hairdresser That Left Me In Tears
With Kylie Kelly
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What you'll learn
- My experience at the hairdresser post lockdown and how it made me remember that it’s actually not what we do that is important - it’s how we make others feel.
We all know, as small business owners, that client experience is everything. I was reminded of that after a visit to the hairdressers just before Christmas that left me in tears. This week I share my story and a reminder that it's about how we make people feel, not what we do or sell that really matters.
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